Just about every company needs employees on hand to interact with customers. Unfortunately, not all workers are created equal in this regard. If you want to ensure clients continue to choose your business over the competition, you need to choose employees who are up to the task.
Here are Accurate Personnel’s top tips on selecting better customer-facing workers for your business:
Focus on Behavior
As an HR manager, it’s easy to assume that the person who does the best in an interview is the right choice for the job. However, research indicates that interviews mostly just convey who is good at answering questions under pressure. If you truly want to find the right person for the role, you need to look beyond a candidate’s confidence to assess their behavior in past positions. For example, instead of asking an employee to describe their strengths and weaknesses, invite them to talk about specific encounters and experiences from their last job. Doing this gives you a better idea of how a candidate will perform.
Note How the Applicant Treats Existing Employees
It’s only logical that an employee would be polite and engaging with the person doing the hiring. However, that doesn’t necessarily tell you how they’ll act with clients and staff daily. If you really want to get a sense of a candidate’s character, pay attention to how they behave toward everyone else. For example, you can talk to the receptionist or garage attendant after the candidate leaves. If they weren’t kind and respectful to these individuals, you might want to rethink your choice to bring them on.
Be Open to Different Personalities
Even the best hiring managers tend to look for a particular type of person to fill a role. However, if you truly want your company to shine, it pays to be open to different personality types. Rather than worrying about a candidate’s background or appearance, assess who they are as individuals. You might be surprised that the best person for the job is the one you least expected.
Find Your Next Top Employee
Searching for your next superstar employee? At Accurate Personnel, we help a wide range of companies find workers for all their open positions. Simply let us know the qualifications and quantity of employees you desire and rely on us to do the rest. To get started, call us today or submit a job offer on our website.