HIRING IMMEDIATELY: CUSTOMER SERVICE REPRESENTATIVE IN AURORA, IL
Accurate Personnel is hiring immediately for a Customer Service Representative to join our team in Aurora, Illinois. This individual will be responsible for all aspects of customer care, ensuring the highest level of professionalism and customer service. This role involves answering customer questions via phone and email, addressing, and resolving customer issues, entering orders into the system, and following up to ensure customer satisfaction. The ideal candidate will possess the ability to properly communicate professionally with customers and coworkers, the ability to perform basic mathematics, a high school diploma, and much more listed below.
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Pay, Schedule, and Location
- Starting at $20.75/hour
- Excellent benefits package, including medical, dental, and vision
- 7:00am to 5:00pm
- Located in Aurora, Illinois
Duties and Responsibilities
- Field inbound customer service support calls, often during periods of high volume
- Take sales calls, offer required upsells, make compelling offers, present appropriate alternatives, and ask for the sale
- Act as a liaison to the sales team and share leads
- Apply active listening skills, interject, and paraphrase appropriately to best understand the customer’s needs and wants
- Provide knowledgeable answers to questions about products, pricing, and availability
- Help customers navigate the website and place orders online
- Work with customers to resolve product returns, shipping inquiries, and order status questions
- Answer questions from customers or individuals on how a product operates or direct them to the appropriate person
- Process orders in a fast-paced environment
- Edit orders received for price and specifications
- Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed
- Accurately enter data into the computer system
- Record or file copies of orders received
- Follow up on orders to ensure delivery by specified dates
- Compute price, discount, and shipping charges as required
- Receive and check customer complaints
- Confer with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
- Make sure that quotes are processed through the quoting process in a timely manner
- Type quotes and maintain files for all processed quotes
- Responsible for sending new pricing, with the correct multiplier, to all customers
- Perform various administrative support tasks including invoicing, filing, payment processing, customer account creation maintenance, and validating special orders to factory records
- Compile statistics and prepare various reports for management, as needed
- Troubleshoot customer service problems
- Work with internal departments to meet customer needs
- Perform other related job duties as assigned
Requirements and Qualifications
- High School Diploma
- One year of professional customer service experience preferred but not required
- Experience in a manufacturing or garage door industry preferred
- Read and interpret documents such as procedure manuals, work instructions, software manuals
- Write routine reports and correspondences
- Speak and communicate well with customers
- Perform basic mathematical functions including add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals and must also be able to calculate percentages
- Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Complete tasks on time ensuring that Customer Service does not create delays in production because of missed cut-offs
- Become familiar with all products lines and customer base
- Become familiar with the computer system (SAP) and be able to input and retrieve data
- Individuals may need to sit or stand as needed
- May require walking primarily on a level surface for specific periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday
- Proper lifting techniques required. May include lifting up to 25 pounds for files
- The performance of this position may occasionally require exposure to the warehouse areas, therefore, he or she should be physically able to safely maneuver in that environment
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(Salary range based on experience)
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ABOUT ACCURATE PERSONNEL
Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!
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Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.