Acts as the primary point of contact for customers and serves as a resource for information and problem solving for assigned customers.
Manage daily customer account activities; PO review order entry, planning, scheduling, shipping and Returns for repairs or upgrades through ERP system and Repair Station Database
Communicate clearly the progress of scheduled orders and ensure On Time Deliver per Customer requirements
Coordinate with various departments such as QC, compliance, planning, production, shipping, finance, and repair station, to ensure customer satisfaction
Work in partnership with Program Management to ensure customer requirements are met
Address inquiries and concerns in a timely manner
Deliver a high level of customer service, demonstrating sensitivity to the needs and concerns of our internal and external customers
Ensure data tracking and results are documented to support metrics and KPI's
Other duties and responsibilities as assigned by the supervisor
Working knowledge of ISO/9001/14000/13485 and AS9100 processes
High school diploma required or equivalent
Must have knowledge of computer applications (Microsoft Excel, Microsoft Word, Outlook, Internet Explorer, Windows, Access, etc.)
Ability to function in an ever changing environment
Experience working in a manufacturing industry
Experience with CRM or ERP systems
Account Management experience
Five or more years of Customer Service experience
ABOUT ACCURATE PERSONNEL
Do you need your next job fast? Accurate Personnel is here to help! As an industry leading full service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has been a provider of temporary job services and direct hire search for over 40 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!
Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.