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Operations Manager

Job Description

Job Title: Operations Manager
Pay: $55,000 - $60,000 (+ potential bonus)
Location: Allentown, PA (onsite)
Note: This operation runs 24/7, and individual schedules are determined by volume and client needs. Weekend availability is required and the facility is only closed three days each year.
Job Purpose: To provide senior-level managerial and operational support to the DC Manager by overseeing the daily operations of the distribution center.
Essential Duties and Responsibilities:
  • Oversee and coordinate all operational activities within the distribution center.
  • Assign managers, supervisors, and warehouse associates their respective duties.
  • Manage warehouse schedules to ensure adequate staffing levels across all shifts.
  • Establish and enforce operational procedures for verifying incoming and outgoing shipments, handling and disposition of products, and maintaining warehouse inventories.
  • Coordinate distribution center activities with transportation companies to ensure on-time deliveries.
  • Manage system processes and records control.
  • Oversee employee safety programs and general training initiatives.
  • Assist with the reclamation of damaged merchandise and ensure proper reporting of donations.
  • Ensure compliance with all state, federal, and OSHA regulations related to warehouse operations.
  • Implement department standards and guidelines as approved by the DC Manager.
  • Manage the performance review process in accordance with HR and corporate policies.
  • Oversee customer service functions to ensure timely resolution of client issues.
Minimum Requirements:
  • Strong communication skills and the ability to independently implement and manage operational programs.
  • High proficiency in computer systems and warehouse management software (WMS).
  • College-level education with 8 to 10 years of experience in warehouse management.
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(Salary range based on experience)
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