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Warehouse Customer Service Representative

Job Description

HIRING IMMEDIATELY: PART-TIME CUSTOMER SERVICE REPRESENTATIVE IN BOLINGBROOK, IL
Accurate Personnel is hiring immediately for a Customer Service Representative to join our client in Bolingbrook, IL. This individual will be responsible for administrative tasks such as contacting vendors and answering inbound and outbound calls. The ideal candidate will have previous administrative experience. Apply online and kickstart your career today!
Pay, Schedule, Location
  • Starting $15.60/hour, paid weekly
  • Part-Time 11am - 6:30pm, Wednesday - Sunday 
  • Located in Bolingbrook, IL
Duties and Responsibilities
  • Assemble and audit route paperwork for the next day
  • Answer inbound phone calls
  • Ability to handle customer issues
  • Contact vendors on inbound damage or replacement orders
  • Respond to email in a timely manner
  • Address pending orders
  • File paperwork
  • Strong customer service skills required
  • Act in a professional and an appropriate manner
  • Assist in the processing of inbound delivery teams
  • Monitor the delivery routes of the course of your shift
  • Assist in the track route progress, as needed; call Drivers every hour to address issues as needed
  • Call customers to obtain their feedback regarding their delivery experience
  • Assist in the completion of POD packets that are available at the warehouse
  • Responsible for the closing reports on a nightly basis
  • Works well without direct supervision, professional demeanor, strong communication and customer service skills
  • Process daily working orders, respond to Logistics Coordinator their status
  • Answer inbound phone calls from customers and delivery teams
  • Print Pull Sheet and Mark Live Daily in warehouse
  • Responsible for finding and submitting requested EPODs
  • File all documents as needed
  • Accountable and reliable
  • Effectively communicate with builder, general contractors, and supervisors to ensure customer satisfaction
  • Process and prepare freight for shipments/returns to vendors (RTVs)
  • Assist with daily warehouse functions as needed
  • Update inventory – daily/weekly/monthly as required
  • Route monitor and remotely assist delivery and installation teams as needed
  • Accurately update orders for billing as needed
  • Answer inbound phone calls as needed
  • Must be certified and able to operate a clamp/fork truck
  • Any other duties and responsibilities as assigned
Requirements and Qualifications
  • High school diploma or equivalent, post high school education a plus
  • Proficient in Microsoft Office – Word, Excel, etc.
  • Prior customer service experience preferred
  • Strong written and verbal communication skills
  • Ability to multitask must be detail oriented and be able to work in a fast-paced office environment
  • Must be able to work evenings and Saturdays
  • Pass pre-employment background check
  • Maintain professional and safe work environment
  • Competencies: customer service, detail oriented, organizational skills, time management, problem solving, accountable, dependable, documentation skills, analyzing data, professional phone skills, ability to resolve conflict, ability to listen, ability to multitask
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(Salary range based on experience)
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ABOUT ACCURATE PERSONNEL
Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!
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Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.