Back to Job Search

Customer Service Representative - (BG)

Job Description


Accurate Personnel is hiring immediately for a Customer Service Representative to join our client in Vernon Hills, IL. The Customer Service Representative should be a motivated self-starter with a passion for serving customers as a customer service representative. The customer service candidate must be a responsible person. The candidate must be customer focused, dependable, passionate, reliable, energetic, flexible, versatile, a team player, organized, & willing to work in a changing fast-paced environment. Apply online and kick start your career today!

Pay, Schedule, and Location

  • Starting at $17 to $18/hour, paid weekly

  • Excellent benefits package: Medical, Dental, and Vision

  • Monday through Friday, 7:30 am to 4:30 pm

  • Located in Vernon Hills, IL

Duties and Responsibilities

  • Responsible for communicating with our customers via phone calls, faxes, chat & e-mails

  • Must be able to handle large volumes of phone calls (inbound & outbound)

  • Responsible for placing orders, handling refunds & setting up warranty replacements

  • Assist customers with order status questions, resolving returns, shipping inquiries & disputes

  • Troubleshooting the product & for saving the sale

  • Responsible for taking payment information & other pertinent order information such as addresses & phone numbers

  • Responsible for reporting any trending issues to the customer service leadership team & any other departments that require notification

Requirements and Qualifications

  • The candidate must be customer focused, dependable, passionate, reliable, energetic, flexible, versatile, a team player, and organized

  • Must be willing to work in a changing fast-paced environment

  • Needs to be able to help our customers navigate the company’s websites & placing online orders

  • Must be able to handle escalated calls

  • Must perform other related duties as assigned by the Manager of Customer Service

  • Must document all call & e-mail information according to standard operating procedures

  • Must be able to provide knowledgeable answers to questions regarding products and pricing


(Salary range based on experience)



Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has been a provider of temporary job services and direct hire search for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!


Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.