Title: Quality Assurance ManagerLocation: East Chicago, INReports To: Plant Operations ManagerDepartment: Quality AssurancePosition Purpose
The Quality Assurance Manager is responsible for overseeing the day-to-day quality of all production activities and the administration of quality control procedures. This role will also oversee a team of 5 direct reports and an overall staff of 43 individuals. This role serves as a technical resource to Plant Operations and acts as a liaison between Quality Control, Production, and Sales. The manager supports the development of product specifications in collaboration with customers and plays a key role in evolving quality systems infrastructure—including the training of personnel in its implementation.
Essential Functions
- Lead and maintain ISO 9001, IATF 16949, and ISO 17025 certifications
- Serve as the Management Representative for the company’s Quality Management Systems
- Develop and implement QA/QC practices to ensure product compliance
- Investigate claims and execute corrective actions per ISO/IATF guidelines
- Design and deliver quality training programs; manage training documentation
- Stay current on updates to ISO/IATF standards and requirements
- Monitor and report on plant Key Performance Indicators (KPIs)
- Create and deliver weekly/monthly reports and presentations to leadership
- Support technical aspects of new product development and definition
- Manage HFI valuations and claims reserve submissions to accounting
- Oversee timely disposition of non-conforming materials
- Contribute materials recommendations and process parameters for quoting activities
- Drive development and upkeep of APQP, FMEAs, and Control Plans
- Maintain cross-departmental communication related to complaint trends
- Provide technical support to production and sales as needed
- Manage departmental budget and ensure fiscal adherence
- Prepare Annual Operating Plans and reconcile variances
- Coordinate claims litigation and quality-related legal proceedings
Position Requirements
- Bachelor's degree in Quality Management, Chemistry, Engineering, or related field
- 5+ years of experience in quality system implementation in manufacturing environments
- Strong expertise in ISO 9001, ISO 17025, and IATF 16949 systems
- Deep understanding of cross-functional processes including Purchasing, Inventory, Product Development, Marketing, and Logistics
- Ability to engage with customers at both technical and sales levels
- Exceptional organizational, planning, and communication skills
- Proven leadership experience, ideally managing teams of 10 or more
- Willingness and ability to travel as required
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