Customer Service Representative
Location: Houston, TX 77043 Duration: Contract
We are seeking a Customer Service Representative to join our team in Houston. This is a contract position with the potential to become a full-time, permanent role. The ideal candidate is a patient and professional communicator who can handle a variety of client interactions with ease. You'll be a key point of contact for our clients, providing support and resolving issues efficiently.
Responsibilities:
- Manage both inbound and outbound calls, addressing client inquiries and concerns.
- Discuss and explain client accounts and services.
- De-escalate challenging situations with patience and professionalism.
- Communicate effectively via email with both internal teams and external clients.
- Maintain a high level of product and service knowledge to provide accurate information.
- Work independently while also collaborating effectively with the team.
Qualifications:
- High school diploma or equivalent is required.
- Minimum of 2+ years of experience in a call center environment.
- Must have recent experience in a customer service and/or call center-related role within the last three years.
- Excellent verbal and written communication skills.
- The ability to remain patient and calm under pressure.
- Strong problem-solving and de-escalation skills.
- Ability to work both independently and as part of a team.
- Bilingual proficiency is a plus, but not required.
Data Verification Clerk
Location: Houston, TX 77024 Duration: Contract
We're looking for a Data Verification Clerk to join our team on a long-term contract basis. The ideal candidate is an extremely detail-oriented individual with a keen eye for accuracy. You'll be working independently in your own dedicated workspace, reviewing and verifying company data across multiple systems to ensure its integrity and correctness.
Responsibilities:
- Conduct regular data entry into various company systems.
- Review and verify data for accuracy and completeness.
- Utilize multiple computer screens and various systems to cross-reference information.
- Maintain a high level of accuracy and efficiency in all data-related tasks.
- Identify and correct discrepancies or errors in the data.
- Manage your own workspace and prioritize tasks effectively.
Qualifications:
- Proven ability to work with a high degree of accuracy and attention to detail.
- Exceptional typing skills with a high level of proficiency.
- Comfortable using multiple computer systems and screens simultaneously.
- Strong organizational skills and ability to manage time effectively.
- Ability to work independently in your own workspace.
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(Salary range based on experience)
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ABOUT ACCURATE PERSONNEL
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