HIRING IMMEDIATELY: DISTRIBUTION CUSTOMER SERVICE REPRESENTATIVE IN ELWOOD, IL
Accurate Personnel is hiring immediately for a Distribution Customer Service Representative to join our client in Elwood, IL. This individual will be responsible for carrying out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. The ideal candidate will have a high school diploma and have strong customer service experience. Apply online and kick-start your career today!
Pay, Schedule, and Location
- Starting at $21.46/hour, paid weekly
- 2nd shift: 4 pm - 12:30 am
- Location in Elwood, IL
Duties and Responsibilities
- Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
- Processes and inputs all customer orders
- Produces stock reports to check for product availability
- Produces all related paperwork and necessary information required for customer work orders
- Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
- Provides follow up with other departments to ensure service standards are being met
- Assures proper invoicing of accounts by verifying computer generated invoices
- Prepares shipping and tracing information to customers as required
- Maintains damage records and back order logs
- Communicates customer feedback to management including any signs of dissatisfaction
- Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
- Oversees all paperwork associated with orders and maintain the corresponding files
- Maintains current and accurate procedure manual, which details the processing requirements for each account
Requirements and Qualifications
- High school diploma or equivalent required
- Strong computer knowledge including MS Office applications
- Basic typing skills along with basic computer skills
- Familiarity with 10-key
- Shipping software systems including UPS and Federal Express
- Excellent oral and written communication skills
- Excellent customer service skills
- Must be able to work in varying facility conditions
- Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as need
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(Salary range based on experience)
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ABOUT ACCURATE PERSONNEL
Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!
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Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.