HIRING IMMEDIATELY: CUSTOMER SERVICE MANAGER IN BAYTOWN, TX 77523
Accurate Personnel is hiring immediately for a Customer Service Manager to join our client in Baytown, TX. This individual is responsible for managing operations of the customer service department. The individual will have a minimum of 5 years of customer service experience along with at least 2 years in a managerial role. Apply online and kick-start your career today!
Pay, Schedule, Location
- $55,000 - $60,000
- 7 am - 3 pm, Monday - Friday
- Location in Baytown, TX 77523
Duties and Responsibilities
- Manage the daily operations of the customer service department along with implementing policies and procedures
- Evaluate and monitor the team's performance
- Effectively and promptly address complex or escalated customer complaints and inquiries
- Oversee and manage the order processing lifecycle, emphasizing accuracy and on-time fulfillment
- Ensure smooth order management and delivery by partnering effectively with cross-functional teams
- Document and maintain meticulous records of all customer order information
- Collaborate with logistics/warehouse to manage stock/inventory flow
- Resolve discrepancies and ensure inventory accuracy via scheduled audits
- Coordinate training initiatives to enhance team skills
- Report customer service performance to senior management regularly
- Analyze customer service metrics to identify improvement opportunities and trends
- Develop and implement strategies to enhance service levels and boost customer satisfaction
- Analyze customer feedback to improve service offerings and to process improvements and implement changes to enhance efficiency
Requirements and Qualifications
- Minimum of 5 years of experience in customer service, with at least 2 years in a managerial role
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field
- Strong knowledge of logistics and inventory management
- Excellent leadership and team management skills
- Strong communication and interpersonal skills
- Proficiency in customer service software and MS Office Suite
- Ability to handle multiple tasks and work under pressure
- Strong problem-solving and analytical abilities
- May require occasional travel to meet with clients or attend industry events
—--
(Salary range based on experience)
—--
ABOUT ACCURATE PERSONNEL
Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!
—--
Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws